Need-to-Knows

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Need help, have questions, or just want to chat about our awesome products? You’re in the right place. We’ve put together a super handy FAQ section to answer your burning queries. But hey, if you can’t find what you’re looking for, no worries. Our contact info is just a scroll away.

We’re all ears, and our fingertips are ready to type back your way. So, fire away with your questions, thoughts, or even just a friendly ‘hello.’ We’re here to make your Ona-cup experience as smooth as possible.

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Unfortunately, we don’t recommend using your Ona Cup if you have dropped the cup in the toilet, replace it.

Store your clean and dry cup in the cotton storage bag provided. Do not store the Ona Cup in a plastic bag or airtight container.

The Ona Cup was designed to move with your body, so you can do any sports or activities you would normally do.

Ona Cup is a perfect option for swimming during your period. The Ona Cup forms a seal that creates a barrier between you and the water.

Yes, you sure can. You can wear your Ona Cup for up to 12 consecutive hours including overnight.

Using your Ona Cup with an IUD should be no problem, please note that everyone’s bodies are different, learn about your IUD’s benefits and risks and consult with your doctor before use.

It is possible to get TSS from a menstrual cup, but highly unlikely. Unlike tampons, menstrual cups do not absorb menstrual fluid they collect it, so the risk of TSS is very small. To minimize the risk of TSS, always follow the care and cleaning directions. If you have previously been diagnosed with TSS, we recommend that you don’t use a menstrual cup.

Of course! The Ona Cup is made of 100% premium medical grade silicone.

Our small and medium cups are great options for users that are just beginning to menstruate. Ona Cup allows you to gain confidence and understand your body better as you improve your period.

Take our ONA Cup Quiz, crafted by our expert team, to discover the perfect cup for you. Explore it HERE.✨ Feel free to reach out with any questions about your results; we’re always here to assist!
For Cup guidance, click HERE

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Need further assistance? Email us at [email protected] or text us at 1-650-353-8627
To insert the menstrual cup, simply fold it in half and gently insert it into the vagina, allowing it to unfold and create a gentle seal. You may need to try different folding techniques or positions for comfortable insertion. Full instructions are often provided with the product or on our website.
Yes, menstrual cups can typically be worn for up to 12 hours at a time, making them suitable for overnight use. Be sure to check your specific cup’s guidelines for maximum wear time.
Rinse your menstrual cup with water and gentle, unscented soap after each use. During your period, this may be enough. At the end of your cycle, it is advisable to sterilize the cup by boiling it in water for a few minutes. Always follow the manufacturer’s instructions for cleaning and sterilization.
Many people can use a menstrual cup with an IUD. However, it’s best to consult with your healthcare provider to ensure that it’s suitable for your particular situation.
Yes, menstrual cups are available in different sizes and can hold more fluid than tampons or pads, making them suitable for a heavy flow. You may need to empty it more frequently if your flow is particularly heavy.
Most menstrual cups are designed to last several years with proper care. Check the manufacturer’s guidelines for specifics on the lifespan of your particular cup.
Absolutely! Menstrual cups are designed to be leak-proof and comfortable, so you can continue your regular exercise routine without worry.
A correctly positioned menstrual cup should feel comfortable and not cause any leakage. You can check the positioning by feeling around the base of the cup to ensure it’s opened fully and is situated below the cervix. If you’re having trouble, our support team can offer personalized assistance.
Yes, a menstrual cup provides a secure and leak-free option for swimming. Just make sure it’s properly inserted before hitting the pool or beach.

The Ona Cup is made from a simple ingredient – 100% premium medical grade grade silicone. The Ona Cup is free from dyes, dioxins, BPA, phthalates, pesticides, chlorine and latex.

  • You can trim the stem- only do so after trying the product, and only if you are sure you
    won’t need it.
  • Don’t trim the stem shorter than ¼ inch (0.64 cm) and never trim the stem while wearing
    the cup.
  • Note that cutting the stem completely will make removal more difficult.
  • • Lifespan of the Ona cup varies based on usage and care.
  • Your cup can last for years, however our recommended guideline is to replace your Ona Cup once a year.
  • Inspect your cup regularly and replace if you see signs of deterioration such as sticky or powdery film, discoloration, odor, or you start to experience irritation
  •  If you drop your cup in the toilet replace it

The Ona Cup is made of 100% medical grade grade silicone, making it a soft and flexible period care option. When inserted correctly, Ona Cup’s flexible cone design opens gently against your vaginal walls and rests comfortably as it collects blood.

The Ona Cup comes in seven different color variations to match your personal
preference or expression.

  • Small perfect for beginners 18 years or younger or if you have a lower cervix.
  • Medium best suited for people who are 19-30 years old; who have never given birth (vaginally or by C-section).
  • Large is best for people over 30 years old or for those who have given birth (vaginally or by C-section).
  • The Ona Cup Small is designed for individuals with a lower cervix.
  • Ona Cup Small has the same rim diameter as the Medium, but is shorter in height.
  • We recommend the Small for beginners, but some users may find Medium cup size to be preferable.

Based on the industry standard we would recommend purchasing a Large for individuals who have delivered vaginally or by C-section.
Our sizing guide may not reflect your individual needs as everybody is anatomically unique.

Yes! The Ona Cup is ideal for menstruating people of all ages, shapes and experience levels.
In fact, you can start using a menstrual cup as soon as you get your period. You might need to practice a bit more in the beginning. While virginity is not an obstacle, the vaginal muscles are tighter and insertion can be a challenge until your body has adapted to accommodate the cup. Water based lubrication is recommended for beginner users.

When inserted properly, your Ona Cup should be sensation-free and leak-free. If you are experiencing leakage or sensation while wearing your cup, adjust your insertion and placement methods until you feel comfortable.

Ona Cup stays in place by creating a gentle seal to your vaginal walls.

We recommend the use of lubricants for beginners however, over time they can deteriorate your cup.

A menstrual cup is inserted into your vagina, not your urethra. The cup will neither catch, nor block your urinary flow.

Leaking is typically due to the cup not creating a proper seal or being positioned incorrectly. Using a different fold or placement height can ensure that your cup is inserted properly and sealing fully.

If you cannot insert your cup on the first try, take a deep breath and relax. Our pelvic muscles get tense just like we do, this can make insertion much more difficult.

To successfully remove your cup reach for the stem and pull gently horizontally until you can firmly pinch the base of the cup. Squeeze the cup gently as this will release the seal and guide the cup outside your body.

If you cannot reach the stem or are unable to remove the cup easily it is important to stay relaxed. In a comfortable position, either standing, sitting on the toilet, or squatting with your buttocks resting on your heels, bear down in a series of gentle downward pushes with your abdominal/pelvic floor muscles (as if you are having a bowel movement). This will help your cup to naturally move downwards. 

Note: If you are still unable to remove your OnaCup after 12 hours, seek medical attention from a healthcare professional. NEVER use anything but your fingers to remove your cup.

You can wear your Ona Cup for up to 12 consecutive hours.

To clean your Ona Cup use mild, unscented soap and warm water. Soaps created with harsh chemicals may cause your cup to deteriorate and cause internal irritation.

We recommend boiling your cup after each use, this quick sanitary measure will ensure the destruction of all staff bacteria which may remain on the cup.

If you cannot wash your cup with soap and water, wash your hands thoroughly before entering the stall, empty the contents in the toilet and simply use a dry or damp tissue to clean the cup. At the next convenient time, clean the cup as instructed.

Before your first use you must boil your cup for 5-10 minutes in an open pot with plenty of water. We recommend boiling your cup between periods. Do not leave the boiling pot unattended.

Your menstrual cup may discolor over time, this is normal and will not impact its functionality. If the cup becomes stained or does not come clean, replace your cup.

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More questions? We’d love to help.
Reach out to  our ONA CUP coaches at [email protected]. Visit our Saalt Cup Academy on Facebook to get tips from Saalt users in real time.