Privacy Policy
This Privacy Policy describes how we handle personal data we collect online (e.g., through our websites and mobile apps), and offline (e.g., through customer support hotlines and in-person promotional activities) (collectively, the “Services”). This Privacy Policy explains the types of personal data we collect and process, how we may use and share the data, and the choices that are available to you with respect to our handling of your data.
Click on the links below to jump to the different sections of our Privacy Policy:
— How We Collect Information
— Types of Information We Collect
— How We Use Your Information
— How We Share Your Information
— Your Rights And Choices
— Providing User Content
— Children’s Privacy
— Third Party Services and Links
— International Data Transfers
— Security Measures
— Data Retention Policy
— Changes To Our Privacy Policy
— California Privacy Rights
— Contacting ona-cup.com
How We Collect Information
We may collect personal data from various sources, including:
— Directly from you;
— Through our websites and mobile apps;
— From social media or other public forums; and
— From third-party vendors or business partners.
Types Of Information We Collect
The types of personal data we may collect include:
— Contact information, such as your name, email address, mailing address, and phone number;
— Demographic information, such as your date of birth, gender, and zip code;
— Account information, such as your username and password;
— Billing information, such as credit card details, billing address, and proof of identification; and
— When you access the Services through Facebook credentials, the information Facebook makes available to us based on your Facebook privacy settings, such as your name, picture, and email address.
Cookies and other information collected by automated means
We, our service providers, and our business partners, may also collect certain information about the use of our websites and mobile apps by automated means, such as cookies, web beacons and other technologies. A “cookie” is a text file that websites send to a visitor‘s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server. We and our service providers and business partners may collect information about your online activities over time and across third-party websites.
The information that may be collected by automated means includes:
— URLs that refer visitors to our websites;
— Search terms used to reach our websites or locate our mobile apps;
— Details about the devices that are used to access our websites or mobile apps (such as IP address, browser information, device information, and operating system information);
— Details about your interaction with our websites and mobile apps (such as the date, time, length of stay, and specific pages accessed during your visits to our websites and mobile apps, and which emails you may have opened);
— Usage information (such as the number and frequency of visitors to our websites); and
— Geo-location data (which determines your current locations) from some of our Services, such as mobile apps.
We may associate the information we collect by automated means with your ona-cup.com account if you have one, the device you use to connect to the Services, or email or social media accounts that you use to engage with ona-cup.com or our partners. Because there is not yet a consensus on how companies should respond to web browser-based do-not-track (“DNT”) mechanisms, we do not respond to web browser-based DNT signals at this time.
How We Use Your Information
We may use the information we collect to:
— Establish and maintain any account you create on our websites or mobile apps;
— Fulfill, manage, and send you information about your orders;
— Communicate with you about our Services, including the products we offer and our websites and mobile apps;
— Respond to your requests, inquiries, comments, and suggestions;
— Facilitate your engagement with the Services, including to enable you to post comments and reviews;
— Offer promotions, sweepstakes, or other contests;
— Administer surveys and other market research;
— Conduct research on our customer demographics, interests and behavior;
— Operate, evaluate and improve our business, our websites and mobile apps, and other products and services we offer (including to develop new products and services);
— Tailor the content we display to you in our communications, and in connection with your use of our websites or mobile apps;
— Analyze and enhance our communications and strategies (including by identifying when emails sent to you have been received and read);
— Provide you with important administrative information regarding the Services such as changes to this Privacy Policy and our Terms of Use and other policies;
— Comply with legal requirements, judicial process, and our company policies (including to verify users’ identity in connection with access or correction requests); and
— Protect against, identify, investigate, and respond to fraud, illegal activity (such as incidents of hacking or misuse of our websites and mobile apps), and claims and other liabilities, including by enforcing the terms and conditions that govern the use of our websites and mobile apps.
If we intend to use your personal data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time we collect your personal data.
How We Share Your Information
We may share your information with:
— ona-cup.com’s subsidiaries and affiliates; and
— Service providers that perform services on our behalf, or partners with whom we may collaborate, including:
— Customer service and support providers;
— Shipping and fulfillment service providers;
— Payment processing providers;
— Partners with whom we jointly develop products or services;
— Survey and market research providers;
— Advertising partners;
— Analytics organizations; and
— Technology providers (including technology support, email and web hosting providers, email and text communications providers, and mobile app developers).
We may share your personal data to meet legal or regulatory requirements, safeguard Ona-Cup’s rights or property, ensure the safety of our customers, users of our website and mobile app, or the general public, or to guard against legal liability. If permitted by applicable law, we may also transfer the information we hold in the event that all or part of our business or assets are sold or transferred. In such a scenario, we will take reasonable steps, where mandated by law, to instruct the recipient to handle your personal information in a way that aligns with this Privacy Policy. Following such a sale or transfer, you may direct any inquiries regarding the treatment of your personal data to the new recipient.
Your Rights and Choices
Your Control: You have specific rights regarding how your personal data is used. Exercising these rights might affect our ability to provide you with our services.
Revoking Consent: You can withdraw consent to the use of your personal data. However, this may hinder our ability to serve you.
Access & Correction: You may request access to or correction of your personal data. We may refuse, explaining our reasons.
Data Portability: Under certain conditions, you may request the transfer of your personal data to another party.
Data Deletion: You may request the deletion of your personal data. We may refuse for legal or business reasons.
Account Management: You can review or change your account details by logging in, or delete your account by emailing [email protected].
Marketing: You can unsubscribe from marketing emails, though we may still send you non-marketing communications.
Cookies and Advertising: You may disable cookies through your browser, affecting some site features. We may display targeted ads from third parties, but we don’t share your personal data with them for this purpose. For more options on targeted advertising, click here.
Please note, actions like revoking consent, requesting data portability, or deletion may be subject to legal restrictions, and Ona-Cup may need to verify your identity for such requests.
Providing User Content
Features within our Services allow you to contribute content such as product reviews. These features are constructed to enable the sharing of your content with others, meaning some content may become publicly accessible or shared with third parties.
Children's Privacy
We do not intentionally gather personal information from children under 13 through our websites and apps. Should you discover that a child under this age has given us personal data, please reach out to us so that we may take steps to remove such information from our databases.
Third Party Services and Links
Links to websites and applications like Facebook may be included, and these sites are not governed by Saalt (“Third Party Services”). Our privacy procedures and policies do not apply to these entities, and we cannot be held responsible for their content or privacy practices. Please review the Third Party Services’ privacy policies before sharing any information with them. Our Services may also feature social media buttons and widgets, like the Facebook “Like” button; interactions with these features are ruled by the privacy policies of the service providing the feature.
International Data Transfers
Your personal information may be moved to countries different from where it was initially collected. These countries may have differing data protection laws. Specific legal measures are taken for transferring data from the EEA to ensure the safeguarding of personal information. If data is transferred to other countries, it will be under compliance with legal protocols or with your agreement. For more details on these safeguards, please contact us.
Security Measures
Ona-Cup implements reasonable technical, administrative, and physical protections to guard against unauthorized or unlawful access, use, alteration, disclosure, destruction, or loss of personal data. However, the security of your personal data is not guaranteed.
Data Retention Policy
We keep personal information for durations that comply with legal requirements and align with our business needs. Data is held for the length necessary for the processing purposes for which it was gathered, as well as any related purposes. For instance, certain transaction details may be retained until the time frame for claims has expired. Once personal data is no longer required, it is either securely destroyed or irreversibly anonymized, at which point we may continue to use the anonymized information.
Changes to Our Privacy Policy
We reserve the right to change or modify portions of this Privacy Policy as needed at our discretion. The most current and effective version of this Privacy Policy can always be found by visiting this page. If we make significant changes, we’ll notify you through methods such as pop-up notices, emails, or other suitable means. Continuing to use the Services after such modifications indicates your acceptance of the updated Privacy Policy. To stay informed about how we handle personal data, we encourage you to regularly check this page to review our current Privacy Policy.
California Privacy Rights
If you are a California resident, under California Civil Code sections 1798.83-1798.84, you may request a notice that details the categories of personal customer information we share for marketing purposes, along with the contact information for affiliated entities and/or third parties. To receive a copy of this notice, please send a written request to Ona-Cup, LLC at the address provided, directed to Legal.
Contacting Ona-Cup
Please reach out to us to keep your Personal Data accurate and up-to-date; we will make reasonable efforts to update or correct any information previously submitted to our Site. Feel free to contact us if you have any questions regarding our Privacy Policy, privacy practices, or if you need to exercise any rights or options under applicable law. Residents of the EEA or Canada may also lodge a complaint with the regulatory authority in their respective member state or province.
The contact details for Ona-Cup, LLC are as follows:
Address: 4010 FOOTHILLS BLVD. SUITE 103/194, ROSEVILLE, CA 95747
Email: [email protected]
